University of Montenegro
TEMPUS JP 543662-2013
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TEMPUS JP 543662-2013 Improvement of partnership with enterpises by enhencement of a regional quality management potentials in WBC

 

DEV 1 Development and establishment of infrastructure for improvement of QMS in WBC

 

DEV 1.1 Analysis of experiences from EU partners' countries
DEV 1.2 Analysis of training programs in the field of QMS from EU partners and those existing in the PC
DEV 1.3 WBC regional enterprises' and customers' needs from the aspect of QMS
DEV 1.4 Development of the model and approach for QMS improvement in WBC
DEV 2 Training programs' development and implementation

 

DEV 2.1 Enhancement of WBC universities' capacities for training in the field of quality
DEV 2.3 Development of training programs for employees and management together with EU partners
DEV 2.4 Equipping/modernizing regional QMCs
University of Kragujevac and University of Belgrade purchased and installed equipment

The equipment was selected according to needs of the Faculties and Universities respecting the goals and objectives of the project. The procedure for purchase of equipment was opened to public so number of professors took part in definition of the list of equipment. University of Kragujevac and University of Belgrade implement conjoint purchase of equipment. University of Kragujevac implements the purchase of equipment according to tender procedure. (Equipment list UNIKG, Equipment list UNB, Galery)

University of East Sarajevo purchased and installed equipment

According to needs of University of East Sarajevo and Centres at University and with respecting the goals and objectives of the project, the equipment was selected and purchased. According to needs of the Centre of food Technology, the classroom is equipped with all necessary equipment for distance learning. Center for quality, metrology and standardization, in accordance with their needs is equipped with computer equipment and relevant software to work in the field of standardization, metrology and quality. (Equipment list UNES, Galery)

Equipping/modernizing regional QMCs UoM

University of Montenegro is purchased equipment according to the list of equipment, which was selected according to needs of the Faculties and University respecting the goals and objectives of the project. The procedure for purchase of equipment was opened to public. (Equipment list UoM)

Equipping/modernizing regional QMCs University of Zenica

Following a lot of problems and issues with equipment purchase for this project, the Center was finally equipped with the new IT equipment which will be used in further activities. It was very difficult to obey the requirements of European origin for the equipment, since the best bidder on our tender first offered the equipment claiming that it has EU origin, but when we asked for written confirmation, it turned out that almost none of the eqipment fulfilled the requirements. We even asked for clarification from the European Commission and the project Coordinator, but it did not help to resolve these issue. Due to complex bidding procedures in the Federation of Bosnia and Herzegovina, we had to repeat the tendering procedure, which lead to long delay, and some of the equipment could not be purchased (multimedia projectors, copying machine). The Center is now equipped with 10 previously purchased, 10 new computers, 3 laptops, LAN and wi-fi equipment, and licensed software. (Gallery, Equipment list 1, Equipment list 2)

DEV 2.5 Certification of regional QMCs and agreement on the modality of their cooperation and networking
DEV 3 Training and preparation for certification of enterprises

 

DEV 3.1 The development and harmonization of services for enterprises from partner countries.
DEV 3.2 Training of professionals from enterprises
Center for Management, Quality and Development Zenica workshops with employees of IPI Institute

On Center for Management, Quality and Development Zenica conducted additional training and workshops with employees of IPI Institute in two terms (in December 2015 and January 2016). The topics covered were the ISO 9001 quality management standard, and set of standards in the field of information security management. The latter is very important to the Institute, because they have to deal with large amounts of data relating to vehicles and their owners. IPI Institute was certified according to both of these standards, ISO 9001 and ISO 27001. "Institute for Economical Engineering" was established in 2004 under the Treaty on establishing a limited liability company, and it was registered into the court registry, by No. U/I-658/04 on 10.05.2004. "Institute for Economic Engineering" Zenica is a company registered for research and experimental development, planning and design, consulting and training. It was estavblished with the idea to promote scientific and technical potential, accumulated knowledge and experience. IPI - Institute consists of two departments:

  • Department "Engineering"
  • Department "Vehicle Center"
The "Institute for Economic Engineering" Zenica is authorized to supervise the stations for technical inspection of vehicles, in accordance with the applicable legal regulations for this field, to implement the necessary measures and actions for achieving a harmonious and professional system of stations in Federation of Bosnia and Herzegovina, in order to provide the quality performance within its competence. In this sense, the stations and the Institute shall ensure that their technical inspection activities are organized as a single system, in a way that will contribute to road safety improvement, and the efficient and professional fulfillment of the needs of vehicle owners. (List of participants 1, List of participants 2, Statement)

Training and preparation for certification in the company "ŽALUZINE A.A, VARUPA"

Family business "AA VARUPA" from Vitez works since back in 1990, as an additional business activity, when they started with the production and installation of aluminum blinds. In the last 15 years, the range of products has expanded to vertical blinds, roller blinds, external blinds, and in the last three years they started with the installation of the latest decorative "zebra day-night" curtains. Quality, guarantee, friendly service, professional work and attitude to customers helped in surviving in the market of Bosnia and Herzegovina, and the placement of their products was achieved in other countries (Croatia, Slovenia, Austria, Germany, Sweden ...). During November and December 2016, the three-day training was organized in this family business, which now employs 4 workers, for quality management systems according to ISO 9001. The company director pointed out that the company is now very interested in certification of its quality system, due to the large expansion and opportunities to participate in different types of tenders, where, in addition to the proven quality, a certified quality management system is often required. The necessary preparations for certification according to ISO 9001:2015 were carried out during December 2016. (Gallery, Statement, List of participants)

Training and preparation for certification in Zenica diary industry ZIM dd Zenica

Zenica diary industry ZIM dd Zenica is a company that processes consum milk and diary products. The company's principal activities are the production, processing and marketing of milk and milk products. The dairy exists since 1959. The main activity of the company is processing and production of dairy products. Their activity includes the collection of raw milk from approximately 2,000 individual farmers, mainly in the area of Zenica-Doboj and Central Bosnia Canton. The company purchases and processes approximately 22,000 liters of milk daily. Their major concept persists in the program of consumer dairy, but the customers and the market in general are offered with a natural, organic and healthy dairy products, without additives or preservatives. This program will only affirm in the future, which lies also in their long-term policy. The company aims to become a significant supplier of milk and dairy products in the market of Zenica-Doboj Canton and to achieve significant share in other areas of Bosnia and Herzegovina, while meeting European quality standards in its field. The Center for management, quality and development, in three terms (in October and November 2016) performed additional training and workshops with employees of the company in the field of ISO 9001. Special attention was paid to the quality system documentation, which occupies an important aspect in such businesses and organizations, as well as to the measuring equipment which is very important resource in this organization. Special attention in the coming period will be paid to obtaining HALAL certificate. The company ZIM has performed complete preparations for getting the certificate of ISO 9001 standard. (List of participants, Statement, Gallery)

Training services to company representatives of organizations in the field of ISO 9001

On 12.02.2016. Center for Quality, associates, prof. dr Slavko Arsovski, prof. dr Jelena Jovanovic and Prof. dr Aleksandar Vujovic, from University of Montenegro has provided training services to company representatives of organizations in the field of ISO 9001. The training was attended by more then 20 representatives of the company. (Gallery, List of participants 1, List of participants 2)

Training for professionals from Opel Srbija-Auto Mirkos in Požarevac

On November 28, 2016 associates from the Center for quality of the University of Belgrade performed training for professionals from Opel Srbija-Auto Mirkos in Požarevac. The core business of the organization are sales, service and distribution of automotive spare parts (Statement)

RAD, Bratunac, Training of professionals from enterprises

On November 02, 2016 associates from the Center for Quality, Metrology and Standardization of the University of East Sarajevo performed training for professionals from enterprise RAD, Bratunac. Training was performed in the field of ISO 9001. (Statement, List of participants)

Training for professionals from BLIM restaurant in Smederevo

On November 1, 2016 associates from the Center for quality of the University of Belgrade performed training for professionals from BLIM restaurant in Smederevo. The core business of the organization is hospitality. (Statement)

AGROS-DS, Bratunac, Training of professionals from enterprises

On August 25, 2015 associates from the Center for Quality, Metrology and Standardization of the University of East Sarajevo performed training for professionals from enterprise AGROS-DS, Bratunac. Training was performed in the field of ISO 9001. (Statement, List of participants)

TMD-DOMMERES LIGHTING, Gradacac, Training of professionals from enterprises

On September 23, 2016 associates from the Center for Quality, Metrology and Standardization of the University of East Sarajevo performed training for professionals from enterprise TMD-DOMMERES LIGHTING, Gradacac. Training was performed in the field of ISO 9001. (Statement)

Training for professionals from enterprises in the Chamber of Commerce Kragujevac – 11.10.2016.

OIn the scope of dissemination activities, professor dr Slavko Arsovski has delivered presentation to the representatives of enterprises that operate in the region of Central Serbia. Regional chamber of commerce has employed its own capacities for delivery of this presentation and gathered company representatives. Prof. Arsovski has delivered presentation in the field of QMS analysisng similarities and differences of demands regarding ISO 9001:2008 vs. ISO 9001:2015. All participants have discussed their open issues in enterprises so accumulated knowledge could be disseminated and employed in every day practice. (List of participants, Gallery)

Training in HK Proleter Ltd.

On October 11, 2016 associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise HK Proleter Ltd. HK Proleter Ltd. is company specialized for production and services hydraulic platforms, all types of cargo crates, containers, installation and service of concrete mixer, vehicle installation and installation of winter service. Training ware performed in the field of ISO 9001. (Statement)

Training in Polyagram Ltd.

On October 18, 2016 associates from the Center for quality of the University of Kragujevac performed training in the field of ISO 9001 for professionals from enterprise Polyagram Ltd. Polyagram Ltd. is company specialized for production of bathroom accessories. (Statement)

Training in Trafco Ltd.

During October, 2016 associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise Trafco Ltd. Trafco Ltd. is company specialized for production and repairs of toroidal transformers. The training was performed in the field of ISO 9001. (List of participants, Statement)

Training for Bosio d.o.o. Zenica

Company "Bosio d.o.o. Zenica" was established in 2003 as a spin-off company of Slovenian company "Bosio d.o.o. Štore" in order to cover the Bosnian market in the area of industrial furnaces. The strategic goal of the company is to improve its product quality, find new emerging markets, improve quality of its services, with special attention paid to energy efficiency. The basic activity of the company includes: Production and reconstruction of industrial furnaces, sales of refractory materials and heating bodies, measuring and control equipment, services in metrology. The Center for management, quality and development in three terms (in June, August and September 2016) conducted additional training and workshops with employees of the company Bosio. The training was related to quality management systems according to the ISO 9001 standard. The next training is already agreed with the management of the company, and it will cover the obtaining of the CE mark. The company Bosio made full preparations to obtain ISO 9001 certification. (Statement, List of participants, Gallery)

Training in ZARSON d.o.o.

During August, 2016 associates from the Center for quality, metrology and standardization of the University of East Sarajevo performed training in the fields of ISO 9001 for professionals from enterprise ZARSON d.o.o. (Statement)

Training in Olympic travel Ltd.

On February 04, 2016 associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise Olympic travel Ltd., Kragujevac. Olympic travel Ltd. Is tour operator with offices in Belgrade and Kragujevac. Training was performed in the field of ISO 9001 (List of participants, Statement)

Training in Juventur Ltd.

During February, 2016 associates from the Center for quality of the University of Kragujevac performed training in the fields of ISO 9001 for professionals from enterprise Juventur Ltd., which business core is tourist services. (List of participants, Statement)

Training in EkoLak Ltd.

On January 20, 2016 associates from the Center for quality of the University of Kragujevac performed training for CE mark for professionals from enterprise EkoLak Ltd.. EkoLak Ltd. is a manufacturer of ecological coatings for wood. (List of participants, Statement)

Training in Holiday Kragujevac Ltd.

During January, 2016 associates from the Center for quality of the University of Kragujevac performed training in the fields of ISO 9001 for professionals from enterprise Holiday Kragujevac Ltd., which business core is tourist services. (List of participants, Statement)

Training in Alkoset

During the 2015 year associates from the Center for Quality, University of Montenegro prepared organization Alkoset for certification according standard ISO 9001 and HACCP. During that period they also performed training for professionals from Alkoset. Training was performed in the field of ISO 9001 and HACCP (Statement)

Training in Calims

During the 2015 year associates from the Center for Quality, University of Montenegro prepared organization Calims for accreditation according ISO 17020. During that period they also performed training for professionals from Calims. Training was performed in the field of ISO 17020. (Statement, Addition to the statement)

Certification of Center for Quality, University of Montenegro

During the first 6 months of 2015 year Prof. Zdravko Krivokapic, Prof. Jelena Jovanovic and prof. Aleksandar Vujovic prepared Center for Quality, Faculty of Mechanical Engineering for certification according standard ISO 9001. Center for Quality was certified on 8. 06. 2015. (Statement)

Certification of Gama Auto

During the 2015 year associates from the Center for Quality, University of Montenegro prepared organization Gama Auto for certification according standard ISO 9001 and ISO 14001. During that period they also performed training for professionals from Gama Auto. Training was performed in the field of ISO 9001 and ISO 14001. (Statement)

Certification of Maniko d.o.o.

During the 2014 and 2015 year associates from the Center for Quality, University of Montenegro prepared organization Maniko d.o.o. for certification according standard ISO 9001 and HACCP. During that period they also performed training for professionals from Maniko. Training was performed in the field of ISO 9001 and HACCP. (Statement)

Certification of Mediteranea d.o.o.

During the 2014 and 2015 year associates from the Center for Quality prepared organization Mediteranea d.o.o according standard ISO 9001 and HACCP. During that period they also performed training for professionals from Mediiteranea. Training was performed in the field of ISO 9001 and HACCP. Mediteranea is certified according ISO 9001 and HACCP. (Statement)

Training in BMT-KOMERC

During December, 2015 associates from the Center for quality, metrology and standardization of the University of East Sarajevo performed training in the fields of ISO 9001 for professionals from enterprise BMT-KOMERC. BMT-KOMERC is engaged in wood processing. (Statement)

Training in 4IT Ltd

During December, 2015 associates from the Center for quality of the University of Kragujevac performed training in the fields of ISO 9001 and ISO/IEC 27001 for professionals from enterprise 4IT Ltd.. Company 4IT Ltd. is engaged in software development. (Statement)

Training in FEMAN

Association for quality and standardization of Serbia - Training services for persons from company FEMAN regarding of OHSAS 18001:2007 at December 2nd 2015. (Statement, List of participants 1, List of participants 2)

Training in ComTech Ltd.

On November 16 2015 associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise ComTech Ltd. ComTech Ltd. is company specialized for special trade contractors. The training was performed in the field of ISO 9001. (Statement)

Training in UR Love Love

On November 5, 2015 associates from the Center for quality of the University of Kragujevac performed HACCP training for professionals from enterprise UR Love Love, Kragujevac. UR Love Love is restaurant and mobile food service. (Statement)

Training in Flora komerc Ltd.

During November 2015, associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise Flora komerc Ltd., Gornji Milanovac. Flora komerc Ltd. is engaged in trade of chemical products. The training were performed in the fields of ISO 9001, ISO 14001, HACCP and OHSAS 18001. (List of participants, Statement)

Training in Fazi Ltd.

On October 31, 2015 associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise Fazi Ltd. Fazi Ltd. is one of the leading manufacturers of electronic roulettes in the World with headquarters in Nis, Serbia. Training ware performed in the field of ISO 9001 and CE mark.(List of participants CE mark, List of participant ISO 9001, Statement)

Training in Progres inzenjering Ltd.

During October 2015, associates from the Center for quality of the University of Kragujevac performed training for professionals from enterprise Progres inzenjering Ltd., Cacak. The company is engaged in production of machines and equipment in the field of thermodynamics and process engineering. The training were performed in the fields of ISO 9001, ISO 14001 and CE mark. (List of participants, Statement)

Training in TRAYAL CORPORATION

Association for quality and standardization of Serbia - Training services for persons from company TRAYAL CORPORATION regarding of OHSAS 18001:2007 at August 3rd 2015. (List of participants, Statement)

Training of professionals from enterprises - Maticna biblioteka

The representatives of TEMPS EQIWBC JP 543662-2013 project at University of East Sarajevo provided consulting services and monitoring in preparation of certification of ISO 9001 at Maticna biblioteak at East Sarajevo. Consulting team was consisted of members from Center for Quality, Standardization and Metrology, Faculty of Mechanical Engineering at University of East Sarajevo. Satements, list of participants and photos from the event can be found at the attachments. (Statement, List of participants, Gallery)

Training in Technical school in Ivanjica

Representatives from the Center for quality of the University of Belgrade was performed training in Technical school in Ivanjica, which is specialized in the areas of: mechanical, electrical and textile engineering, furniture manufacturing and food processing. The purpose of the training is active interaction among attendees and trainers and discussion about actual problems of quality management and standardization in education system (ISO 9001, ISO 14001, ISO 18001, ISO 22000, ISO 26000 etc.). The attendees had opportunity to learn about basic concepts and to improve their skills in the field, in order to provide effective organizational control. Through the case studies they got better feel of real life standards application. (http://www.tehnickaskola.rs/seminar-menadzment-kvaliteta-i-standardizacija-u-obrazovanju/) (list of participants - Ivanjica and Statement - Ivanjica)(Gallery)

Training for professionals (ISO 9001 and ISO 10012)

Between May and July 2015, the Centre for Management, Quality and Development of the University of Zenica held a joint seminar for representatives of the Local Development Agency ZEDA and company GLOVIS Ltd. Zenica. The seminars covered topics from standards ISO 9001 and ISO 10012. ZEDA is a development institution whose mission is to create a development priorities of Zenica Municipality, to create partnerships for the implementation of development projects, to prepare them, and coordinate their implementation. ZEDA is the central organization for support of the development of the Municipality, which is achieved through direct cooperation and strong support by the Municipality as local authorities. In the past period, ZEDA performed a series of concrete tasks and one of them is the establishment of accredited laboratories for testing of furniture and wood, as the first such laboratory in Bosnia and Herzegovina. Company Glovis Ltd. was founded in the fall of 2011 with the aim to bring innovations and solutions for waste management in the Bosnian market and to encourage the awareness of environmental protection and sustainable development. As one of the major suppliers of utilities and outdoor furniture, concrete products, specialized vehicles and machinery, they are able to offer quality and interesting products of renowned manufacturers as their general and exclusive representatives in Bosnia and Herzegovina. At the end of the seminars, participants expressed their satisfaction and the need for expansion to other segments offered by the Centre for Management, Quality and Development. (Gallery, List of participants - ISO 9001, List of participants - ISO 10012, Statement GLOVIS - ISO9001, Statement GLOVIS - ISO 10012, Statement ZEDA - ISO 9001, Statement ZEDA - ISO10012)

Training for professionals from high school of textile and leather design in Novi Pazar

On May 24, 2015 associates from the Center for quality of the University of Belgrade performed training for professionals from high school of textile and leather design in Novi Pazar. The school is specialized in the areas of textile and leather industry, geodesy and construction. (Statement)

Training services to Association of Entrepreneurs in Pale in the field of ISO 9001:2008

On May 22, and 23, 2015, Center for Quality, Metrology and Standardization from University of East Sarajevo has provided training services to Association of Entrepreneurs in Pale in the field of ISO 9001:2008. These services were realized in accordance with the new training program for implementation ISO 9001:2008. Training for Entrepreneurs in Pale (Statement, List of Participants, Gallery)

Training in D&N SANI d.o.o

Association for quality and standardization of Serbia - Training services for persons from company D&N SANI d.o.o. regarding of OHSAS 18001:2007 at May 14th 2015. (Statement, List of Participants)

Training of professionals from Polytechnic School in Kragujevac

Representatives from the Center for quality of the University of Belgrade was performed training of professionals from Polytechnic School in Kragujevac (15-16.03.2015), which is specialized in the areas of: mechanical and metal processing, electrical engineering and traffic. Number of attendees was 31. Also, within DEV 3.1, consulting service was held. (See http://www.politehnickakg.kg.edu.rs/index.php/408-2015-03-18-11-35-35#top). The purpose of the trainings is active interaction among attendees and trainers and discussion about actual problems of quality management and standardization in education system (ISO 9001, ISO 14001, ISO 18001, ISO 22000, ISO 26000, HACCP etc.). The attendees had opportunity to learn about basic concepts and to improve their skills in the field, in order to provide effective organizational control. Through the case studies they got better feel of real life standards application. (Statement - Kragujevac)(Gallery)

Training in MEASUREMENT MANAGEMENT SYSTEMS (BAS EN ISO 10012:2004)

Center for Management, Quality and Development Zenica organized a 10-hour training on March 11-12th 2015 about Measurement management systems according to standard BAS EN ISO 10012:2004. The training was attended by control and measurement personnel of the company "Saraj-komerc" d.o.o. Gornji Vakuf - Uskoplje. It was delivered at the premises of the University of Zenica.The main purpose of the training is to satisfy the measurement management system requirements in certification activities, and to provide out-of-site training required by the prospective business partner (customer from Germany) (Statement Saray Commerce, List of Participants - Saray commerce.pdf, Gallery)

Training services for persons from company PETA GAMA 2005 d.o.o. regarding implementation of ISO 9001:2008 and HACCP

On January 22, 23, and 26, 2015 Center for Quality associates, prof. dr Slavko Arsovski and prof. dr Miladin Stefanovic, from University of Kragujevac has provided training services to company PETA GAMA 2005 d.o.o. in the field of ISO 9001:2008 and HACCP. These services were realized in accordance with the new training program for implementation ISO 9001:2008 and HACCP. The training was attended by 10 representatives of the company. (Participants) and (Statement)

Training for persons from restaurant Papagaj, d.o.o. regarding implementation of HACCP

On December 2, 2014, representatives from the University of Montenegro, prof. dr Zdravko Krivokapic, Doc. dr Jelena Jovanovic and Aleksandar Vujovic, performed a seminar about implementation Prerequisite Programs and HACCP system. Seminar was realized in accordance with new training program for implementation HACCP. The seminar was realized in restaurant Papagaj – Djenovici. Participants of the seminar were employees from the restaurant Papagaj. There were 9 participants. (List of participants and Statement)(Gallery)

Training at Papagaj

During the 2014 and 2015 year associates from the Center for Quality prepared organization Papagaj according standard ISO 9001 and HACCP. During that period they also performed training for professionals from Papagaj. Training was performed in the field of ISO 9001 and HACCP. (Statement)

Training Art Grafika

During the 2014 year associates from the Center for Quality, University of Montenegro prepared organization Art Grafika for certification according standard ISO 9001 and ISO 14001. During that period they also performed training for professionals from Art Grafika. Training was performed in the field of ISO 9001 and ISO 14001. (Statement)

Training at motors and vehicles (KTMV)

During the 2014 year associates from the Center for Quality prepared Inspection body for motors and vehicles (KTMV), Faculty of Mechanical Engineering for accreditation according standard ISO 17020. During that period they also performed training for professionals from KTMV. Training was performed in the field of ISO 17020. KTMV was accredited on 12. 05. 2015. (Statement, Addition to the statement)

Training for persons from Regional Center for Professional Development of Education Personnel

Representatives from the Center for quality of the University of Belgrade was performed the pilot activities for harmonization of services in Regional Centers for Professional Development of Education Personnel in Nis (18-19.10.2014), Uzice (06-07.12.2014) and Sabac (26-27.03.2015) cities. (The field of consulting: ISO 9001, ISO 14001, ISO 17000 and HACCP). The Centers provide guidelines, coordinates and monitors the professional development system, develops standards of knowledge, skills and competences for professionals in education and supports institutions dealing with education. Contribute to development of high-professional, creative education staff, promoting and fostering a continuous self-enhancement, self-evaluation, evaluation, and permanent development of the education system in Serbia. The programs of the centers are tailored so as to meet the specific needs of the region. In implementing its activities, the centers focus on:

- organization of training courses (venue, information, training provider, etc);
- provision of training facilities (and accommodation);
- establishment and operation of a resource centre,
- data collection on training courses/training needs assessment and
- monitoring of the implementation and of the results of training programs.
(http://www.rcnis.edu.rs/aktivnosti?start=210)(http://www.rcu-uzice.rs/vesti/672-menadzment-kvaliteta.html?lang=sr) (list of participants - Nis, List of participants - Sabac, list of participants - Uzice, statement - Nis, statement - Uzice and Statement - Sabac)
(Gallery - Nis, Gallery - Sabac)

Training services to company Heming Hercegovina d.o.o.

On April 29, and 30, 2015, Center for Quality, Metrology and Standardization associates, doc. dr Slaviša Moljevic, doc. dr Bogdan Maric and Msc Ranka Gojkovic, from University of East Sarajevo has provided training services to company Heming Hercegovina d.o.o. in the field of ISO 9001:2008 and ISO 14001:2008. These services were realized in accordance with the new training program for implementation ISO 9001:2008 and ISO 14001:2008.
(List of participants - Heming, Statement - Heming)

Training in "Risk Management"

The Centre for Management, Quality and Development Zenica and the Maintenance Society of B&H organized a one-day open training in "Risk Management". The training was relized on May 14th 2015, at the premises of the University of Zenica. The invitation was delivered to 150 addresses, public enterprises and institutions, business enterprises, representatives of the Chamber / Foreign Trade and Economic Chamber / which were also the intermediaries in inviting businessmen from all over Bosnia and Herzegovina. The training was attended by 48 registered participants from the business and public sectors from across the country.
(List of participants - Association, Statement - Association, Gallery)

Training services to company Majnex d.o.o.

On May 18, and 19, 2015, Center for Quality, Metrology and Standardization associates, doc. dr Slaviša Moljevic and Msc Ranka Gojkovic, from University of East Sarajevo has provided training services to company Majnex d.o.o. in the field of ISO 9001:2008. These services were realized in accordance with the new training program for implementation ISO 9001:2008. The seminar was realized in company Majnex –Pale. Participants of the seminar were employees from the company Majnex. There were 6 participants.
(List of participants - Majnex, Statement - Majnex, Gallery)

Training and preparation for certification in Zenica diary industry ZIM dd Zenica

Zenica diary industry ZIM dd Zenica is a company that processes consum milk and diary products. The company's principal activities are the production, processing and marketing of milk and milk products. The dairy exists since 1959. The main activity of the company is processing and production of dairy products. Their activity includes the collection of raw milk from approximately 2,000 individual farmers, mainly in the area of Zenica-Doboj and Central Bosnia Canton. The company purchases and processes approximately 22,000 liters of milk daily. Their major concept persists in the program of consumer dairy, but the customers and the market in general are offered with a natural, organic and healthy dairy products, without additives or preservatives. This program will only affirm in the future, which lies also in their long-term policy. The company aims to become a significant supplier of milk and dairy products in the market of Zenica-Doboj Canton and to achieve significant share in other areas of Bosnia and Herzegovina, while meeting European quality standards in its field. The Center for management, quality and development, in three terms (in October and November 2016) performed additional training and workshops with employees of the company in the field of ISO 9001. Special attention was paid to the quality system documentation, which occupies an important aspect in such businesses and organizations, as well as to the measuring equipment which is very important resource in this organization. Special attention in the coming period will be paid to obtaining HALAL certificate. The company ZIM has performed complete preparations for getting the certificate of ISO 9001 standard. (List of participants, Statement, Gallery)

Training for Bosio d.o.o. Zenica

Company "Bosio d.o.o. Zenica" was established in 2003 as a spin-off company of Slovenian company "Bosio d.o.o. Štore" in order to cover the Bosnian market in the area of industrial furnaces. The strategic goal of the company is to improve its product quality, find new emerging markets, improve quality of its services, with special attention paid to energy efficiency. The basic activity of the company includes: Production and reconstruction of industrial furnaces, sales of refractory materials and heating bodies, measuring and control equipment, services in metrology. The Center for management, quality and development in three terms (in June, August and September 2016) conducted additional training and workshops with employees of the company Bosio. The training was related to quality management systems according to the ISO 9001 standard. The next training is already agreed with the management of the company, and it will cover the obtaining of the CE mark. The company Bosio made full preparations to obtain ISO 9001 certification. (Statement, List of participants, Gallery)

PETA GAMA 2005 Ltd

Associates from the Center for quality, the University of Kragujevac were monitoring preparation for ISO certification company PETA GAMA 2005 Ltd. The company was awarded a certificate for ISO/IEC 17065. (Certificate)

Progres inzenjering Ltd

Professionals from company Progres inzenjering Ltd., Cacak, had training performed in the fields of ISO 9001, ISO 14001 and CE mark. Associates from the Center for quality, the University of Kragujevac were monitoring their preparation for ISO certification. The company was awarded certificates for ISO 9001:2008, ISO 14001:2005 and OHSAS 18001:2008. (Certificate 1, Certificate 2, Certificate 3)

Training for professionals from economic and trade school, Smederevo

On April 24, 2015 associates from the Center for quality of the University of Belgrade performed training for professionals from economic and trade school, Smederevo. The core business of the organization are education, hospitality and tourism. (Statement)

DEV 3.3 Monitoring of preparation for ISO certification
List of training conducted with their statements
Monitoring of preparation for ISO certification, University of Belgrade

Monday 6th June
At the very beginning, Professor Zdravko Krivokapic, the coordinator of the project, welcomed the partners and presented the agenda. Also, Professor Jovan Filipovic presented the Faculty, Quality Management and Standardization Department and the results that have been achieved within the project. The first day Professor Goran Putnik from University of Minho, Portugal presented an interesting topic about contribution to learning factors theory and practice. The second presentation related to quality management system is presented by Paulo Baptista (Paulo & Beatriz - Consultores Associados, Portugal) who exposed differences in the new version of ISO 9001:2015 – Quality management systems - requirements. Also, Beatriz Marques (Paulo & Beatriz - Consultores Associados, Portugal) taught about ISO 14001:2015 – Environmental management systems and the changes that have occurred within the new version of standard. At the end, Merce Bernardo (University of Barcelona) introduced the useful game within quality management subject. After presentations we discussed about the issues and advised with EU partners about monitoring of preparation enterprises for ISO certification.
Tuesday 7th June
The second day, we presented the Quality Media Center (QMS) founded by FOS as one of results of project activities. Also, partners visited the FOS premises and ISO 17025:2005 accredited metrological laboratory. At the end of the day we planned future activities within the project. (List of participants 6. June, List of participants 7. June, Gallery)

DEV 3.4 Evaluation of results of training
Evaluation of training results performed by Center for Quality, University of Kragujevac
DEV 3.5 Improvement of selected courses from Universities' study programs
Improvement of selected courses from University of East Sarajevo study programs

In the scope of project activity Improvement of selected courses from Universities' study programs (DEV 3.5) Faculty of Mechanical Engineering at University of East Sarajevo was obtained consent (Consent) from Teaching and Scientific Council of the Faculty to improve its courses listed below. The input for missing knowledge in Universities’ study program will be provide through the developed training programs and compared to the existing study programs:

  • Total Quality Management (TQM)
  • International technical standards and product quality
  • Quality Control
  • Entrepreneurial Engineering
  • Economics and organization of production
  • Management
  • Production System Design
  • Maintenance of Technical Systems
  • The theory of industrial systems

Improvement of selected courses from University of Kragujevac study programs

In the scope of project activity Improvement of selected courses from Universities' study programs (DEV 3.5) Faculty of Engineering at University of Kragujevac was obtained consent from Teaching and Scientific Council of the Faculty to improve its courses listed below. The input for missing knowledge in Universities’ study program will be provide through the developed training programs and compared to the existing study programs: (Consent UNKG)

  • Total Quality Management (TQM)
  • Production Systems
  • Manufacturing Organization
  • Managing Development
  • Production Organization and Operational Research
  • Integrated Management Systems
  • Maintenance Engineering
  • Engineering Economy
  • CIM Systems
  • Integrated Management Systems IMS
  • Computer integrated manufacturing and business
  • Integrated Management Systems

Improvement of selected courses from University of Montenegro study programs

In the scope of project activity Improvement of selected courses from Universities' study programs (DEV 3.5) Faculty of Mechanical Engineering, University of Montenegro during the process of reorganization study programs at the University, established new Master study program called Quality and Standardization. It should pass process of accreditation and will start on 2020. The Study program will last 2 years.

Master course at the Polytechnic Faculty

At the end of October, the Master study "Production Business" started at the Polytechnic Faculty of the University of Zenica. The development of this master course is one of results of this Tempus project EQIWBC, where, according to the experiences collected during study visits to the universities in Portugal, Spain and Serbia, the curricula for the courses were developed and included all positive elements obtained through this project. The courses which could be directly related to this Tempus project are: "Integrated management systems", "Design of production systems", "Business communications", " Standardization", "Project management". The first generation of the master study is attended by 10 students, which is rather good result, according to the duration of the first cycle of study "Production business" (Bachelor level). (Gallery)

Improvement of first and second cycle study on department Production business at Polytechnic faculty of University of Zenica

Improvement of first (Elaborate I, Consent I PTF, Consent of UNZE Senate) and second cycle (Elaborate II, Consent of PFT) study program Production business at the Polytechnic faculty of the University of Zenica is ongoing activity. Based on the experience and knowledge gained through the TEMPUS EQIWBC project, on first cycle was introduced two new course Quality Management and Measurement Technique and on the second cycle three new courses Integrated Management Systems, Standardization and Project management.

DEV 4 Enhancement of University - enterprise cooperation and collaboration
4.1 Organization of workshops to promote importance of quality management in the public and private sector
Participation "QUALITY 2015" in Neum

During the 9th Scientific/expert conference with international participation "QUALITY 2015" in Neum, Bosnia and Herzegovina, a round table was organized for conference participants. The most important aspects of the new edition of the standard, and experiences fro Tempus project EQIWBC, were shared with round-table participants, who came from various areas: manufacturing industry, administration, governmental organisations, telecom operators, power companies, trading companies.

4.2 Improvement of communication system and closer cooperation with local environment
Implementation and the establishment of future cooperation, University of East Sarajevo

In goal of project implementation and the establishment of future cooperation, University of East Sarajevo confirms a contract on business and technical cooperation with the Chamber of Commerce of the Republic of Srpska as well as with the regional chambers of commerce. The purpose of the contract is a common activity in the science and research and practical application of research results, and joint participation in national and international project and joint organizing seminars, conferences and workshops. Also, the contract aims to establish and improve cooperation between the University of East Sarajevo and business organizations. (Document 1, Document 2).

Montenegro solemn session of the Committee on the quality of the Chamber of Commerce of Montenegro

World Quality Day was celebrated in Montenegro solemn session of the Committee on the quality of the Chamber of Commerce of Montenegro, held on 10 November 2016. In the session, along with members of the Committee attended the Chamber of Commerce Vice President Stanko Zlokovic, Director General of the European Organization for Quality EOQ Dr. Eric Janssens, as well as its operations manager Cornelia Butnaru.Dr Eric Janssens and Cornelia Butnaru give presentations as following: Eric Janssens: EOQ Actions in Quality in Europe. Cornelia BUtnaru: "EOQ Approach for European Harmonized Competence Recognition" (List of participants, Galery)

The protocol on support to the project realization

The Chamber of Commerce Kragujevac confirms the willingness of providing support, in accordance with its possibilities and needs, the realization of the EQIWBC TEMPUS project, through the promotion of regional cooperation and cooperation with enterprises as well as through:

  • Assistance in the identification needs and requirements of enterprises;
  • Participation in realization of round tables;
  • Participation in conferences in the field of quality;
  • Participation in the organization workshops for companies;
  • Participation in the organization meetings with company representatives;
  • Participation in promotional campaigns;
  • Participation in the dissemination of project results.

The Chamber of Commerce Kragujevac is recommended to all its members that in accordance with their own resources and needs support the project. (Protocol)

In premises of the Polytechnic Faculty a meeting was organized with representatives of Local Development Agency ZEDA Zenica.

In premises of the Polytechnic Faculty a meeting was organized with representatives of Local Development Agency ZEDA Zenica. The meeting was attended by Director of the Agency, Mr. Muhsin Ibrahimagic and manager of the laboratory LIND, Mr. Amir Kubat. At the meeting we discussed about the organized seminars for employees of the Agency and the company GLOVIS, and expressed satisfaction with them, as well as the possibility of continuing cooperation with other companies that operate in the Business Incubator run by ZEDA. We also discussed the future activities of the Agency, as well as about the opportunities for cooperation and involvement in their projects.

Representative of the Center for Management, Quality and Development Zenica, together with representatives from Local Development Agency ZEDA Zenica, attended the presentation of the project "Quality Infrastructure in the Western Balkans" (IQ Project)

On March 2nd 2016 the representative of the Center for Management, Quality and Development Zenica, together with representatives from Local Development Agency ZEDA Zenica, attended the presentation of the project "Quality Infrastructure in the Western Balkans" (IQ Project), which should be realized in cooperation and with funding from the Swedish International Development Agency SIDA, European Free Trade association EFTA, European Committee for Standardization CEN, and the European Union. The host of the presentation was the Ministry of Foreign Trade and Economic Relations of Bosnia and Herzegovina, which brought together all the relevant institutions to attend this presentation. The project will cover all the Western Balkan countries and these preparatory meetings have already been held in Croatia and Bulgaria, and the activities will follow in Serbia, Albania and other Western Balkan countries. The meeting was lead by Mr. David Norris, IQ Project leader, Ms. Klelija Balta from the Institute for Accreditation of Bosnia and Herzegovina and Dionysios Kyriakidis, an expert in the field of metrology. The IQ project intends to support ensuring consistent implementation of EU legislation in order to improve industrial competitiveness, to enable National Institute of Metrology, authorized institutions and potential Notified Bodies participation in activities of "proficiency testing", to establish a regional forum of conformity assessment bodies, and to create a functional communication and coordination mechanism and tools for market surveillance among the countries involved in the project and cooperation with neighboring EU countries. During the meeting, a draft action plan of activities, objectives, and key project points were also discussed. The next meeting will be held after the project team visits all the countries of potential participants.

Training in various segments of occupational safety in the steelworks ArcelorMittal Zenica, a specialized training center was officially opened on on April 26th 2016.

In order to ensure successful implementation of practical training in various segments of occupational safety in the steelworks ArcelorMittal Zenica, a specialized training center was officially opened on on April 26th 2016. The center will be used to perform the practical exercises, simulate certain situations that may occur in the production facilities and to demonstrate proper application of safety equipment and regulations, in order to improve the readiness of all employees to perform their daily tasks without any injuries. The opening of the training center was attended by the participants of the Workshop, which was related to OHSAS systems and which was organized in February at the University of Zenica. Each year, ArcelorMittal Zenica celebrates April 28th, the "Day of health and safety", through a series of activities related to increasing awareness on occupational safety and labor health preservation. On this occasion, it was presented how to perform the training for work at height, work in areas of limited movement, what procedures must be followed in the handling of electrical equipment, and how to use the fire-fighting equipment. Attendees were addressed by the CEO of Arcelor Mittal Zenica, Mr. Biju Nair, who said: "ArcelorMittal Zenica is continuously working on improving the safety at work within all its plants in order to achieve its ultimate goal - zero injuries. Application of Corporate rules on health and safety, the Standards for the prevention of fatal accidents, the project which includes the organization of neatness and cleanliness in the facilities, but above all, constant training of employees and contractors in the company on occupational safety, was and remains the first priority in ArcelorMittal Zenica on the way to reaching that goal."

On June 3rd 2016, in the building of the Centre for Modern Technologies in the Business Zone Zenica 1, an Impulse Creative Center was officially opened.

On June 3rd 2016, in the building of the Centre for Modern Technologies in the Business Zone Zenica 1, an Impulse Creative Center was officially opened. The Impulse Creative Center has been set up under the second phase of the project MENTOR (Modern Economy Through New Technology-Oriented Research), which is funded by the European Union in the amount of 499,778 euros to support the local economic development in Bosnia and Herzegovina. The project partners are Local Development Agency ZEDA , City of Zenica and the University of Zenica. The project also provides for the establishment of testing laboratories for joinery products, doors and windows. The participants in this project from the University of Zenica are members of the Center for Management, Quality and Development, Prof. Sabahudin Jašarevic PhD and Prof. Malik Cabaravdic PhD. The establishment of this center is one of the important activities of the project. This center intends to become a gathering place for young people as well as for all companies in Bosnia and Herzegovina, who wish to improve the knowledge and skills of their employees and to apply of modern technology and equipment in their production processes, which will make their products more effective and economical, and to make the companies themselves more competitive in the domestic and foreign market. The project will also expand the scope of activities of the LIND laboratory (Accredited laboratory for furniture testing) onto testing of doors and windows and facade elements, and to improve the cooperation between Zenica Development Agency with institutions of public administration (local, cantonal, entity and state), small and medium enterprises (SME), education, research , development and other similar institutions.

4.3 Developing of DB repository of knowledge, training courses, services and legislation

As a part of Dev 4.3 a repository of knowledge which include training coursesm services and legalisation was created and can be found on the following link (Repository data base)

Preparatory activities for 10th Conference "QUALITY 2017"

In December 2016, the preparations were made and the first invitation to potential authors is defined and distributed for the 10th anniversary Conference "QUALITY 2017", organized by the Centre for Management, Quality and Development of the University of Zenica. The invitation was sent to both domestic and authors from neighboring and European countries that traditionally participate in this conference. The website of the conference was substantially changed and adapted to the new Conference (www.quality.unze.ba). The first abstracts of entries have already arrived at the address of the organizer. (First call)

Public lecture "How to increase academic publication visibility"

On December 27, a public lecture was held in the amphitheater of the Polytechnic Faculty at the University of Zenica, about the topic "How to increase academic publication visibility (how to register and use Google Scholar, ResearchGate, Orcid)". The presentation was held by prof.dr. Samir Lemeš from the Polytechnic Faculty at the University of Zenica. The aim of this public lecture was to increase the presence of our researchers on the Internet, and to increase the visibility of our publications using social networks for scientists.The lecture presented the importance and method of evaluation of published scientific results by the number of citations and h-index, provided information on open access publications, and issues with predatory publishers, and exemplified by registering on three currently most famous social networks for scientists. (Gallery, List of participants)

The 9th Scientific/expert conference with international participation "QUALITY 2015"

The 9th Scientific/expert conference with international participation "QUALITY 2015" was held between 10th and 13th of June in Neum, Bosnia and Herzegovina. This year, the conference was part of the TEMPUS project EQIWBC. At the conference, 96 papers were presented by authors from 11 countries. The conference proceedings was printed in 300 copies and it is available online at the web site www.quality.unze.ba.

QUALITY 2015

The fourth international conference "Maintenance 2016"

The fourth international conference "Maintenance 2016", which is jointly organized by the University of Zenica and the Maintenance Society of Bosnia and Herzegovina , took place in Zenica, from 2nd to 4th of June 2016. The Conference brought together experts who are theoretically and practically engaged in maintenance activities and the structural organization of industrial maintenance. The Conference Scientific Committee accepted 36 papers written by 80 authors and co-authors from seven countries. Most of the papers were expert papers whose authors came from the industry, higher education and research institutions. Maintenance is a basic function of the total social reproduction, because anyone who uses any tools or equipment, must keep the function of maintaining these assets in their exploitation. The goal of this conference is to facilitate the transfer of knowledge among the participants and users of such services. Thematically, the conference covers a broad area, with ten fields of maintenance, and among other thematic groups (Reliability and maintenance, Quality and maintenance, Management and maintenance, Education Maintenance, Risk Management, Safety at work, Ecology and Maintenance), a special attention is paid to the organization of human resources in the field of maintenance. The conference proceedings was printed in 300 copies and it is available online at the web site www.odrzavanje.unze.ba.

Maintenance 2016

In December 2016, the preparations were made and the first invitation to potential authors is defined and distributed for the 10th anniversary Conference "QUALITY 2017"

On December 27, a public lecture was held in the amphitheater of the Polytechnic Faculty at the University of Zenica, about the topic "How to increase academic publication visibility (how to register and use Google Scholar, ResearchGate, Orcid)". The presentation was held by prof.dr. Samir Lemeš from the Polytechnic Faculty at the University of Zenica. The aim of this public lecture was to increase the presence of our researchers on the Internet, and to increase the visibility of our publications using social networks for scientists.The lecture presented the importance and method of evaluation of published scientific results by the number of citations and h-index, provided information on open access publications, and issues with predatory publishers, and exemplified by registering on three currently most famous social networks for scientists.

4.4 Improvement of relations with Union of employers and setting up mechanisms for regular provision of feed-back
After previously conducted preliminary discussions between the dean of the Polytechnic Faculty, prof. Sabahudin Jasarevic and President of the Chamber of Commerce of the Federation of BiH Mirsad Jašarspahic

After previously conducted preliminary discussions between the dean of the Polytechnic Faculty, prof. Sabahudin Jasarevic and President of the Chamber of Commerce of the Federation of BiH Mirsad Jašarspahic, an Agreement on mutual cooperation of the two institutions was signed. The signing ceremony took place during the 4th Conference "MAINTENANCE 2016" Zenica on June 3rd 2016. Within the agreement, the Federal Chamber of Commerce committed to, among other things, promote entrepreneurship and management, track and transmit international experience in these areas, and in particular encouraging the certification of the the quality management systems, perform research in the field of scientific and technological development, harmonization of economic and social interests in the field of ecology, encourage corporate social responsibility, and to increase the competitiveness of the continuous process of professional and business education and professional education. Polytechnic University of Zenica, among other things, pledged by this Agreement to cooperate with the Chamber on preparing and implementing national and international projects, to inform the Chamber about the activities regarding adaptation of higher education to labor market needs, to make proposals for economic development, helping to define measures of economic and development policies of interest to the economy.

 


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